Collections CRM – Recover More Debts, Faster
Design Recovery Workflows, Prioritize Cases, Execute Timely Follow-Ups & Increase Your Collection Efficiency with LeadSquared.
Loved by 200,000+ Users Worldwide
Improve Your Profitability by Optimizing Agent Efficiency – In Three Simple Steps.
- Categorize Borrowers & Define
Your Collection Strategy - Nudge Borrowers with Automated
Reminders & Timely Follow-Ups - Track Agent Performance &
Improve Collections Efficiency
Borrower Management
Segment, Prioritize & Engage with Borrowers.
Recovery Automation
Design & Automate Your Entire Recovery Lifecycle.
Agent Management
Monitor Call Center/Field Agent Performance.
Advanced Analytics
Get Custom Reports for Every Part of Your Process.
Run Your Debt-Recovery Operations on Autopilot
Drive Results & Increase Your Cash Flows with Robust Automation, Tracking & Analytics.
Map, Segment & Prioritize Borrowers
Bucket your borrowers based on every important criterion – Date Past Due (DPD), credit repayment history, the amount due, repayment intent, and more.
Distribute Cases to Agents Automatically
Automatically distribute cases to agents based on any criteria you want – loan type, location, default amount, agent availability, agent performance, and more.
Define your Collection Strategy
Define a collection strategy for your business based on borrower stage & actions. For example, when an account is over DPD, LeadSquared can notify the field agent to visit the defaulter.
Design End-to-End Recovery Workflows
Automatically move borrowers through different stages – first contact, onboarding, segmentation, debt recovery, and case closure.
Run an Omnichannel Contact Center
Integrate all your call center, email, WhatsApp, and other communication channels with LeadSquared. Ensure a seamless & connected borrower experience.
Auto-Plan Your Field Agent’s Day
LeadSquared can automatically plan your collections agents’ day, including collections meetings in order of priority, best routes to follow, goals for the day and more.
Monitor Agent Performance
Track all your call center, field & support teams on a single dashboard. Get complete visibility into your collection operations.
Improve Your Process with Analytics
Derive insights on borrower profiles, agent performances, active liabilities, pending payments, ongoing payment activities, and more.
Top Features That Our Customers Love
Sales Notifications
Notify collections agents when they are assigned a borrower. do this via email, SMS or any other communication channel.
Payment Integration & Tracking
Integrate & track all your payment collection methods with LeadSquared. Get detailed payment reports.
Super-Easy Integrations
Integrate with all the tools you use & love with ready-to-use APIs, connectors & an extensive developer platform.
Consolidated Borrower Profiles
Everything your agents need to know about a borrower. View borrower info, previous conversations & activity history.
Customizable Reports
Generate custom reports of borrower profiles, agent performance, collection funnels, and more.
Feature-Rich Mobile CRM
Track your rep’s movement, uberize lead distribution & boost field efficiency with user-friendly mobile CRM.
Why do businesses choose LeadSquared over other CRMs?
Achieved 2x Collection Visits Per Agent Per Day.LeadSquared helped us understand our mechanism well and design our process better. Due to this, we achieved 4x customer onboarding and 2x collection visits per agent per day.
Siddharth GuptaAssociate Director
Was Able to Execute a Digital, Hyper-Efficient Collection Process.LeadSquared collections module helped us digitize our debt recovery process, building efficiencies and transparency. Also, tracking legal cases on the same module was a huge advantage.
Harvinder GandhiGroup Chief Information Officer
Helped Me Keep a Tight Grip Over my Field Operations.LeadSquared is used by our retail sales managers and third-party agents who are on the field selling our products. We needed an easy way to create and track leads on-the-go, and various roles/access levels as we work with different third-party agencies, and LeadSquared does that perfectly.
Hena MehtaProduct Manager
Our DSAs Are 55% More Efficient Than Before.LeadSquared helps us manage our lending partnerships with banks & NBFCs, and our internal processes across the lending lifecycle (sales, credit, verification, & operations) to disburse loans 30% faster than before. Our DSAs are 55% more efficient than before, and all their work is trackable.
Anuj SachdevVP – Product